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FAQ

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at naturvival has an estimated delivery time that you can find in the product description

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it. 

4. What happens if I receive the wrong item?

If there's an issue with your order - if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted - then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us. 

5. What about the Coronavirus?

Lots of our customers seemed to be concerned about the corona virus and if there is a likehood of them getting affected due to their packages and online purrchases in general.

The likelihood of an infected person contaminating commercial goods is 0 and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled and exposed to different conditions and temperature is also 0, according to the World Health Organization. (WHO)

In general, because of poor survivability of these coronaviruses on surfaces, there is likely NO RISK AT ALL of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. (The Virus dies after 1-3 hours on packages)